Something not adding up?

Nine times out of ten something is protected that you forgot about. Open Settings → Your money and check three things in order: your income amount and how often it lands, your recurring bills (a bill dated for later this month is already set aside today), and your savings goals (each one takes a slice of every day). If a big one-time bill is coming, log it as a one-time expense so Basin spreads it across the days until it’s due instead of letting it land on one.

Open Settings and tap Restore purchases, just under the Basin+ card at the top. That asks Apple directly what your Apple ID owns and re-unlocks it. If it still doesn’t restore, check that you’re signed in with the same Apple ID you bought it on, then email us the receipt Apple sent you and we’ll sort it out.

Subscriptions are billed by Apple, so cancelling happens there: iPhone Settings → tap your name → Subscriptions → Basin → Cancel. You keep Basin+ until the period you paid for ends. Nothing is deleted when it lapses — your transactions, bills, and goals stay exactly where they are, and Basin keeps working as the free manual app. Basin+ is $4.99/month with no minimum term.

Banks expire the connection periodically — usually every 90 days, sometimes sooner after you change your password or add two-factor. When that happens Basin shows a reconnect prompt on the dashboard; tapping it re-runs the bank’s login and picks up where it left off. Nothing you’ve entered by hand is affected, and your daily number keeps working from what Basin already has.

Tap the transaction and edit or delete it — imported entries are yours to correct, and your edit wins over the bank’s version from then on. Pending charges are the usual culprit: a card authorization can post at one amount and settle at another a day or two later.

Before you switch, open Settings → Data & reset → Export full backup (JSON) and save the file somewhere you’ll find it (AirDrop, Files, or email it to yourself). On the new phone, install Basin and use Settings → Data & reset → Restore from backup. Because Basin has no account, that file is the transfer — there’s no server copy to sync down, which is the same reason nobody else can read it.

Deleting the app removes everything Basin stored on your device, because that’s where your budget lives. If you connected a bank, disconnecting it in Settings → Bank & automation removes the connection and its stored transactions on our side too. Prefer one complete wipe while keeping the app? Settings → Data & reset → Reset all data deletes your Basin server account and linked-bank data first, then clears the budget data on this device. Want it confirmed in writing? Email us and we’ll check and reply.